What you can expect from us?

	A member of staff is always on call outside of normal office hours, 365 days a year.
	We supply staff for single shifts or for longer temporary commissions.
	We provide pre-selected applicants for permanent vacancies at any level of operation.
	We can provide your business with a full Human Resource Service to match your individual recruitment needs.
	We can also assist you with mandatory training such as: Moving and Handling, Emergency First Aid, Health and Safety, Infection Control, Food Hygiene, Fire Safety. Additional advanced training includes: City & Guilds – ‘Conflict Management’ and MAYBO – ‘Physical Intervention’.
	We are registered with the Criminal Records Bureau and undertake police checks on all staff.
	We are members of REC, the Recruitment Industry Federation, ensuring high standards are met through the temporary care industry.

To our customers we promise to...

	Provide you with suitably skilled and trained staff.
	Supply you with a Confidential Worker Profile on each new worker who is sent to your Unit.
	Ensure all members working within your Unit are wearing identity badges.
	Visit your work place by arrangement to ensure we place the most appropriate person in your work setting.
	Respect all confidential information and only share information with people who need to know.
	Provide you with continuity of service – from the point of contact at CPUK offices to service delivery.
	Answer the telephone within three rings.
	Be available in person to respond to your requests for staff - 24 hours a day, 365 days a year.
	Make available on request advance availability of our staff as well as any changing details of our booked staff.
	Endeavour to foster good working relationships between our members and staff within your Unit to ensure continuity of support.
	Respect the individual culture of each work place and support our members to conform as far as possible to its ethics.
	Come back to you within one hour after you have placed a booking.
	Only authorise payment from a time sheet with an authorised signature from your company.
	Investigate any comments or complaints and provide feedback within two days.
	Admit when we have made a mistake and work to rectify it.
	Invoice you weekly or monthly enclosing copies of signed time sheets for your records.
	Supply you with charge rates and notify you of any changes.

To our customers we promise to...

	Respect for current law and legislation.
	Respect for honesty and integrity.
	Respect for effective working relationships.
	Respect for equality and diversity.
	Respect for health and safety.
	Respect for professional knowledge.
	Respect for certainty of engagement.
	Respect for confidentiality and privacy, adhering to the guidelines of the Data Protection Act.

How can I reach you if I have more questions?
You can call your local office if you have more questions, on 0845 900 0063 or email info@cpukhomecaresolutions.co.uk.