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What you can expect from us...
- A member of staff is always on call outside of normal office hours, 365 days a year.
- We supply staff for single shifts or for longer temporary commissions.
- We provide pre-selected applicants for permanent vacancies at any level of operation.
- We can provide your business with a full Human Resource Service to match your individual recruitment needs.
- We can also assist you with mandatory training such as: Moving and Handling, Emergency First Aid, Health and Safety,
Infection Control, Food Hygiene, Fire Safety. Additional advanced training includes: City & Guilds – ‘Conflict Management’ and MAYBO – ‘Physical Intervention’.
- We are registered with the Criminal Records Bureau and undertake police checks on all staff.
- We are members of REC, the Recruitment Industry Federation, ensuring high standards are met through the temporary care industry.
To our customers we promise to...
- Provide you with suitably skilled and trained staff.
- Supply you with a Confidential Worker Profile on each new worker who is sent to your Unit.
- Ensure all members working within your Unit are wearing identity badges.
- Visit your work place by arrangement to ensure we place the most appropriate person in your work setting.
- Respect all confidential information and only share information with people who need to know.
- Provide you with continuity of service – from the point of contact at CPUK offices to service delivery.
- Answer the telephone within three rings.
- Be available in person to respond to your requests for staff - 24 hours a day, 365 days a year.
- Make available on request advance availability of our staff as well as any changing details of our booked staff.
- Endeavour to foster good working relationships between our members and staff within your Unit to ensure
continuity of support.
- Respect the individual culture of each work place and support our members to conform as far as possible to its ethics.
- Come back to you within one hour after you have placed a booking.
- Only authorise payment from a time sheet with an authorised signature from your company.
- Investigate any comments or complaints and provide feedback within two days.
- Admit when we have made a mistake and work to rectify it.
- Invoice you weekly or monthly enclosing copies of signed time sheets for your records.
- Supply you with charge rates and notify you of any changes.
As a member of the professional body REC, we work to develop a national code of practice where we ensure that we follow:
- Respect for current law and legislation.
- Respect for honesty and integrity.
- Respect for effective working relationships.
- Respect for equality and diversity.
- Respect for health and safety.
- Respect for professional knowledge.
- Respect for certainty of engagement.
- Respect for confidentiality and privacy, adhering to the guidelines of the Data Protection Act.
If you have any questions please get in touch.
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